Remote Helper must be installed and running on all the computers you wish to access.
Download and install a copy of Remote Helper:
Download Remote Helper * You may need administrative privileges on the computer to complete the installation.
** The computer must have WiFi capabilities, connected to a router with WiFi capabilities or have access to the internet.
After the installation completes, make sure that you have Remote Helper running on your computer.
That's it! Now grab your device and have Remote HD scan for available connections.
Your computer should show up in the list of available WiFi-connections - just tap to connect!
If it still does not work, send us an email with the make and model of your internet router and all other networking devices between your computer and the internet: Contact Us
Sandbox errors are caused on Jailbroken iPhone / iPod Touch devices that have pirating applications like AppSync installed. To fix the sandbox error, launch Cydia, uninstall AppSync or any such application and reboot your device. This should fix the sandbox error and enable you to purchase a full upgrade in Remote HD Lite.
Mac computers usually do not require any changes in their firewall settings. If you are having troubles connecting to your Mac, make sure that the firewall on your Mac is at least set to "Set access for specific services and applications".
Follow this guide to configure the firewall on your Mac to grant Remote Helper access:
Mac OS X v10.5, 10.6: About the Application Firewall
Tip: Temporarily configure the Firewall to allow all incoming connections and see if you can connect.
Follow these instructions to enable audio streaming on your Mac.
How do I un-install Remote Helper?
Before you un-install Remote Helper, make sure that you quit it.
Click on the Remote Helper icon in the menu bar and choose Quit Remote Helper.
Next, open Applications folder and drag Remote Helper to Trash.
What is the difference between the full version of Remote HD and the lite version upgraded to a full version?
Under the hood, Remote HD Lite is the same product as the full version of Remote HD, with some key features disabled.
When you purchase the full upgrade from the iTunes store, Remote HD Lite enables these key features.
After purchasing a full upgrade in Remote HD Lite, if I delete and reinstall the application, will I lose my upgrade forever?
Full upgrade in Remote HD Lite is marked as permanent. Even if you do not back up your device after purchasing a full upgrade and reset your device, you can safely purchase Remote HD Lite and full upgrade again from the iTunes store without getting charged twice as long as you use the same iTunes account.
Is the full upgrade valid for only one device?
Upgrades are not bound to a device. They are bound to your iTunes account. You can download Remote HD Lite and purchase the full upgrade on as many devices as you like. You will not be charged again as long as you use the same iTunes account.
When you purchase for the second time, iTunes will ask you to confirm a payment with full upgrade price again. Go ahead and confirm the payment. iTunes will then notify you that you already own a copy of the upgrade and will deliver the download for free.